Refund policy
Return & Refund Policy At PetalVive, we want you to feel confident with your purchase.
If you are not satisfied with your order, you may request a return within 14 days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
Because of the nature of health and wellness products, we may not be able to accept returns on opened or used items unless the item arrived damaged or defective.
To start a return, please contact us at [PetalVive@gmail.com] with your order number and reason for the return. If your return is approved, we will provide instructions for the next steps.
Damaged or incorrect items If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at [PetalVive@gmail.com] with your order number and photos of the issue. We’ll review it and work to make it right.
Refunds Approved refunds will be issued back to your original payment method. Please allow 5–10 business days after approval for your bank or card provider to process the refund.
Shipping costs Original shipping charges are non-refundable unless the return is due to our error or the item arrived damaged.