At PetalVive, we want you to feel confident when placing your order.

Returns

If you are not satisfied with your purchase, you may request a return within 14 days of delivery.

To be eligible for a return, the item must be:

• unused
• unopened
• in its original packaging
• in the same condition that you received it

Because of the nature of wellness and supplement products, we may not accept returns on opened or used items unless they arrived damaged, defective, or incorrect.

Return Requests

To request a return, email petalvive@gmail.com with:

• your order number
• the reason for your return request
• photos, if the item arrived damaged or incorrect

If your return is approved, we will provide instructions for the next steps.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at petalvive@gmail.com.

Please include your order number and photos of the issue so we can review it and help resolve it.

Refunds

If your refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days after approval for your bank or card issuer to process the refund.

Shipping Charges

Original shipping charges are non-refundable unless the return is the result of our error or the item arrived damaged or defective.

Questions

If you have any questions about returns or refunds, contact us at petalvive@gmail.com.

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